Welcome, Ground Up members!
The form below connects you directly to our Membership Manager and should be used to submit all change requests. If you would like to freeze, terminate, or to update contact or payment info on your account, please use the form below. You may also use this form to ask membership specific questions.
If you’d like to unfreeze your membership, simply drop by the gym and we will pro-rate the remainder of the month until our next billing date!
Reminder for EFT members:
Any freeze, terminate or payment change requests must be received at least 7 days before the next billing date.
This means that your request should be in by the 5th of each month (because the billing date is always on the 12th!)
If you are looking to purchase a new Ground Up membership, you can do so by clicking here!
See our reopening and membership frequently asked questions.
When is the billing date?
We bill all our EFT monthly members on the 12th of each month. Any changes to your membership will take place from the next billing date (cancelling or freezing).
What is a freeze?
Freeze is a function of the EFT monthly memberships. It allows members to anticipate months where they will not be climbing, or not be in Squamish and they can put the membership on hold without requiring to pay the initiation fee to start back up.
- Freezing a membership costs $12 (after 5% GST) a month per member.
- Freezes can be done individually (referring to family membership options)
- Freezes start on the 12th of each month in conjunction with our billing cycle.
- Freezing requires 7 days notice (by the 5th of any given month).
If you would like to come into the gym while keeping your membership frozen, you can purchase an $18 “frozen member” day pass.
How do I “unfreeze” my EFT Monthly Membership?
To ‘unfreeze’ your membership, you will need to fill out the Membership Change Form or come in and see us at the Front Desk. You can unfreeze your membership anytime and we will prorate the remaining days of the billing cycle to be charged on the next billing date.
Prepaid memberships cannot be frozen.
What is the Initiation Fee?
The initiation fee is a part of the membership dues when you sign up for an EFT monthly membership. This allows for the flexibility we offer within the membership.
There is no initiation fee for prepaid annual memberships or one month passes.
I want to cancel my EFT membership. How can I do this?
As always, EFT members may cancel their membership at any time. All we ask is that your request is submitted via our secure “My Membership” page by no later than closing time on the 5th of any given month. In this case, we need to receive your request no later than closing time on June 5th.
Prepaid Memberships cannot be cancelled.
What is the definition of a child, youth family, senior?
Youth – 4 to 18 years of age. Pricing for youth includes students.
Student – must show a VALID student ID. Family – Two adults and one child.
Senior – 60 years and older.
How does the guest pass work?
One year pre-paid members and monthly EFT members each get a monthly guest pass for their friends, so bring your friends, show them around and share the magic.
This pass can ONLY be used for first time visitors to the gym and includes rental equipment for the guest.
I’m new to Ground Up Climbing Centre. What memberships do you offer and how do I become a member?
We offer memberships that fall into one of three categories…
- Punch Passes which are paid in full at the time of purchase
- Pre-Paid Memberships which are paid in full at the time of purchase
- EFT Memberships with a monthly payment plan
Simply visit our front desk staff in person and they will gladly walk you through your options and help
you choose the best membership for you (or your family!). Alternatively, visit our website for more
details by clicking here.
I still have questions that are not addressed in this FAQ. How do I get them answered?
Our Membership Manager is here to help answer any questions you may have that cannot be easily addressed by our front desk and we encourage you to reach out via email at any time.
Membership Manager: Gina Hopper
Email Address: firstname.lastname@example.org