Survey Results In, Trajectory set
We feel pretty lucky. We have a community that chimes in and are willing to be honest with us. After asking you all, “How are we doing?” A couple of months ago, we tallied up 123 responses and have started on the path of analyzing results and starting a dialogue with those who left their emails.
Below, we want to give you a quick peek at some of the trends in feedback and what we plan to do about it.
Trends in Feedback
Who filled out the survey?
Our next Steps
Continue to create dialogue
Through the routesetting comment book at the front desk, and Kaya on the app.
Invest in Route Setting.
Our community’s priorities lie in route setting quality first, and then quantity.
As we set our budgets for the next year we will keep these priorities in mind, investing in our route setting equipment, holds, and the setters themselves. For Tristan Salson, our head setter, this has always been a priority. His goals moving forward surround “optimising the setting framework at Ground Up to improve the standards of setting for both customers to have uncompromising climbs”. Your feedback has given him the data points to set up his checkpoints towards this goal and keep your routes and boulders interesting, engaging, challenging and new.
Keep improving the training equipment
The third priority that was mentioned was making sure that our training equipment is up to date. We have recently done a walk-through of the training room and re-invested in bands, weights and equipment like balance boards, hangboards, and filling in some weight gaps we had. We will keep re-assessing though, and considering budget additions to that field for 2023.
Reminder: Events are back on!
We are excited to bring back some old favourites this fall including:
BACK TO THE PLASTIC: Our annual 80’s themed bouldering event! This year you can look forward to an entirely new set on the bouldering walls and a night of friendly competition with prizes and sweet tunes.
HALLOWEEN CLIMBING PARTY: Have you ever seen Binder from Futurama on a climbing wall? We have.
We are looking forward to seeing more creative ideas come to our walls for this spooky night of candy, smoke machines and old climbing movies displayed on our walls as you climb in your weirdest costumes to the tunes of DJ Riddim Fernandez!
ANNUAL PARTY: We made it to seven years!
This year, we are going to make up for losing our 5 year benchmark party to a global pandemic with a Masquerade style Glow in the Dark Dance party. Expect to see some of your local breweries and cideries slinging their favourite drinks and the one and only “ Human Jukebox” DJ- Mark Woodward!
As always, our daytime events will be family friendly with a crate stacking competition and other events.
Offer courses to improve your climbing
We are listening to your advice and we are looking at more ways to offer private coaching as well as group training and instruction opportunities including our recreational climbing club, known as Wake n Take having more timeslots!
Thank you for your kind words and your honest words. You may think we know, but it is easy to forget in the tough times so thank you for your critical feedback but also for your encouragement. We will be checking in again in November to see how we are doing and we look forward to hearing from you again.
Till next time, our work is set out for us, so thank you.
– Ground Up Management Team